As a small artisan business providing unique, one-of-a-kind items, every order is important. Customer happiness is my top priority. However, in an age when e-commerce fraud is becoming increasingly common, it is also important for me to protect my business. For this reason Aquariuz does not accept returns or chargebacks except for a few select reasons:
~If your item does not get delivered, i.e.,if you never receive your item
~If your item is significantly different in design or size from what you ordered
Tracking numbers and delivery confirmation are provided with each order, so deliveries and non deliveries are easily determined.
Size and design specifics will be determined by the record of what you ordered. Per each listing, I provide accurate sizing guides that when followed will guarantee an accurate fit. Aquariuz is not responsible for any mismeasurements that may have occurred before ordering, thus potentially resulting in ordering the wrong size. Please be certain of your measurements and size before ordering, or please contact me if you have any questions.
Design specifics are part of what makes each tail unique. While I always strive to create magical, special tails fit for each mermaid's personality, I reserve some leeway for the fact that artistic clothing creations cannot be absolutely perfect all the time. Little things such as a paint detail being a slightly different shade, or perhaps an embellishment is placed differently, does not change the overall impression of the design and does not warrant a refund.
While I do create each garment per the measurements provided, even custom sized clothing and tails do not fit absolutely perfectly. This is not a flaw in sizing or workmanship, and not grounds for a return, but rather, a difference in the way the nuances of each body carries the cut of the garment. Your purchased garment will fit correctly according to your size range, and in most cases will be wearable and pleasing as is. If you desire an absolutely customized couture fit, I do recommend hiring a local seamstress in your area to adjust your garment/tail to your taste.
Additionally, while I do create very high quality tails from premium aqua life fabrics, normal wear and tear occurs with the use of any mermaid tail. Aquariuz does not provide returns or refunds for any tail that has been worn, in or out of the water.
Aquariuz maintains an anti-harassment and abuse policy. While I do fully encourage all customers to leave honest and accurate reviews, as well as to feel free to discuss any concerns with me, I will not tolerate any kind of written or verbal abuse, harassment, extortion attempts (i.e., threats to provide refunds or else...) or berating, either in direct messages or via social media pages. Any behavior of this kind will immediately close any obligation to further communication and void any refund, return, or exchange agreement. Bullying, harassment, and extortion are illegal: Aquariuz will not contribute to and abet this type of entitled and cruel behavior, neither in my business nor in the culture at large. Please understand these basic standards of kindness and courtesy before doing business at the Aquariuz shop.
For international customers, it is your responsibility to pay customs fees in your country. Aquariuz shipping fees do not cover your region's customs import fees. Please understand what fees will be required before ordering.
Mermaid swimming in a tail and mono fin is an extremely athletic activity. Please be sure of your ability to endure aerobic activity, and take common sense precautions when in and around water. Aquariuz accepts no responsibility for any accidents or injuries sustained while wearing Aquariuz tails or mono fins, the buyer is solely responsible for accepting any safety risks.
*Due to inconsistencies in fabric supplies caused by Covid 19, Aquariuz reserves the right to substitute accent fabrics and embellishments with similar types or kinds if the original is not available. This will not detract from the overall design and function of the garment/tail, and does not warrant a return. This policy applies for secondary and accent fabrics, etc...the main fabrics of the mermaid tails and corselets will still be, unless otherwise specified, made from the high quality aqualife swimwear fabric Aquariuz is known for.